Refund policy

We strive to ensure your satisfaction with every purchase. If you are not completely happy, you may return unused products in their original condition within 7 days of delivery. Refunds will be processed once the item is received and inspected. Customized or used items are not eligible for returns.

Exchange Process

We only offer an exchange for the same ordered product on the following terms -

  • A wrong piece has been dispatched and in the event that a piece does not match the piece selected during order confirmation.
  • If you identify a manufacturing defect on the received piece.
  • If the piece is received in a damaged condition.
  1. The time frame starts from the date the piece was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at getarthadesigns@gmail.com or at +91-9318412924 (10AM - 6PM), Monday to Saturday to initiate an exchange.
  2. Please send us 2 images (one of the damaged part and one of the entire piece) of the piece for us to ascertain the reason for exchange. You can send us the images on getarthadesigns@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of exchange.
  3. We will then get back to you with your Exchange Request Status within 2-3 days of receiving your request mail with pictures. Once your exchange request has been accepted, we will arrange a reverse pick up for the piece in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the exchange process will get initiated within 2-3 days of receiving it. 

Please Ensure -  The piece must be returned with the original packaging, including the tags, barcodes, accessories, manuals, shipping label (pasted on the packet), invoice etc.  The piece should be unused and in the original condition. 

Cancellation

We completely understand our customer’s dilemma during the purchase of items. In case you wish to cancel an order due to any reason write to us at getarthadesigns@gmail.com or reach us on the following number within 24 hours of ordering or prior to our dispatch communication and we will be happy to assist you - 9318412924.

Refunds

In case of cancelled orders (within the above mentioned time frame), the refund will be processed within 2-3 days. Please allow 2-3 days for the amount to reflect in your statements.